24/7Support Chat Access
Need help?
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Start a support chat for help with Pricempire, email us about business inquiries, or join the community to share ideas and connect with other users.
< 8hAverage Response
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Support FAQ
Before you reach out
What is the typical response time?
Support chat is usually the fastest way to reach us, with an average response time under 8 hours. We aim to respond to all inquiries within 24 hours during business days.
Which contact method should I use?
Use support chat for general questions, account help, bug reports, and technical issues. For business inquiries and partnerships, email our business team. Join Discord for community discussions and updates.
Do you offer phone support?
We do not currently offer phone support. For the fastest assistance, start a support chat. You can also email us, and our team monitors support requests seven days a week.
How can I report a bug or technical issue?
Report bugs through support chat or email. Include as much detail as possible, including screenshots, error messages, and steps to reproduce the issue. For critical issues, email is preferred.
I want to partner with Pricempire. What should I do?
For partnership inquiries, email our business team at business@pricempire.com. Include details about your proposal, your platform or business, and how you envision working together. We review partnership requests within 3-5 business days.
How can I provide feedback or suggest new features?
Share feedback and feature suggestions through support chat, the Discord community, or support email. Feature requests help us prioritize what to build next.
What information should I include in my support request?
Provide a clear description of the issue, any error messages, steps to reproduce the problem, and screenshots if applicable. If you are not logged in or contact us by email, include your username or account email.
Are you available on weekends?
Yes. You can send us a message through support chat seven days a week. Response times may be longer on weekends, but we still monitor urgent issues. Business inquiries are processed during regular business days.