Need Help?
We're Here For You
Whether you need support, have business inquiries, or just want to share feedback, our team is ready to assist you through multiple channels.
Customer Support
Get help with using Pricempire
Business Inquiries
Partnerships and collaborations
Social Media
Follow us for updates
Feature Requests
Suggest new features
What is the typical response time?
We aim to respond to all inquiries within 24 hours during business days. Discord support is typically faster, with response times under 8 hours.
Which contact method should I use?
For general support and quick questions, Discord is the fastest way to get help. For business inquiries and partnerships, please use the business email. For bug reports or technical issues, use our support email.
Do you offer phone support?
Currently, we do not offer phone support. For the fastest assistance, please use our Discord channel or email support. Our team is available 7 days a week through these channels.
How can I report a bug or technical issue?
You can report bugs through our support email or Discord channel. Please include as much detail as possible, including screenshots and steps to reproduce the issue. For critical issues, email is preferred.
I want to partner with Pricempire. What should I do?
For partnership inquiries, please email our business team at business@pricempire.com. Include details about your proposal, your platform/business, and how you envision working together. We review all partnership requests within 3-5 business days.
How can I provide feedback or suggest new features?
We welcome feedback and feature suggestions through our Nolt platform where you can submit and vote on feature requests. You can also share ideas through our Discord community or email our support team.
What information should I include in my support request?
To help us assist you faster, please include: your username/email, a clear description of the issue, any error messages you're seeing, steps to reproduce the problem, and screenshots if applicable. For account-related issues, please contact us from your registered email address.
Are you available on weekends?
Yes! Our Discord support is available 7 days a week. Email support operates with reduced staff on weekends, but we still monitor for urgent issues. Business inquiries are processed during regular business days.